Once activated, your 30-day insurance cover is backdated to the date you purchased your new pet(s).
Vet fee cover is immediate.
If death cover is in place, and in the event of death, ExoticDirect will provide you with a form entitling you to a new pet from your pet seller. You should take the form to your pet seller.
The seller should provide you with a replacement pet, or a pet up to the same value.
If no replacement pet is available ExoticDirect will pay you the full value of your pet.