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  • Why is registering at a veterinary practice recommended?

    We care about you and your pet. We strongly recommend registering your pet at a practice that has the facilities, equipment and qualified staff to treat your pet in case of illness/injury. You neve...

  • Does my pet need an annual health and dental check?

    Regular check-ups with your vet can play a key role in your pets wellbeing. A full top to toe physical exam can help to pick up illnesses early on. You must take proper care of Your pet and arrange...

  • What will I need to submit a claim?

    You just need to complete sections 1,2,3 and 4 of a claim form and pass it to your vet, they will do the rest. The claim form can be downloaded from our website here.

  • Can you pre-authorise my claim?

    We are currently unable to pre-authorise any claims. 

  • Can I claim for dental treatment?

    We are able to consider claims for dental treatment that is related to accident, sickness or disease. For mammal policies, we are able to cover 50% of any dental or dental related costs. For full d...

  • Can I claim for MRI, CT or CAT scans?

    We are able to cover 50% of the costs and associated costs for MRI, CT or CAT scans on valid claims. Please see the policy booklet for the full policy terms.

  • Have you received my claim?

    We will send you an email to acknowledge receipt of your claim when it is logged on our system. If you have not received this email, it is most likely that your claim form has not reached us yet.

  • My pet has passed away, what should I do?

    We’re sorry to hear that your pet has passed away, if you have a mortality benefit on your policy with us you will need to obtain either a death certificate or post-mortem report from a vet to supp...