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FAQ's

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  • Why is registering at a veterinary practice recommended?
  • Does my pet need an annual health and dental check?
  • What will I need to submit a claim?
  • Can you pre-authorise my claim?
  • Can I claim for dental treatment?
  • Can I claim for MRI, CT or CAT scans?
  • Have you received my claim?
  • My pet has passed away, what should I do?
  • ExoticDirect during Covid-19
  • When can I make a claim?
  • Why have you only taken 10 Direct Debit payments from me over the last 12 months?
  • When will you take my first payment?
  • When does cover start on a 30 day free insurance policy?
  • When can I put cover in place if I haven't got my pet yet?
  • Can I add another pet in the future?
  • Do you offer lifetime cover?
  • Can you pay my vet directly?
  • At what age can I insure my pet?
  • Do you insure pets that have been previously treated for illness?
  • What are your excesses?
  • What if I don't know the value of my pet?
  • Why do you need to know how much I paid for my pet?
  • How do I apply my discount?
  • Who are Brooks Braithwaite (Sussex) Ltd?
  • Who are Exotic Direct?
  • What is the Financial Conduct Authority (FCA)?
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