FAQ's
- Why is registering at a veterinary practice recommended?
- Does my pet need an annual health and dental check?
- What will I need to submit a claim?
- Can you pre-authorise my claim?
- Can I claim for dental treatment?
- Can I claim for MRI, CT or CAT scans?
- Have you received my claim?
- My pet has passed away, what should I do?
- ExoticDirect during Covid-19
- When can I make a claim?
- Why have you only taken 10 Direct Debit payments from me over the last 12 months?
- When will you take my first payment?
- When does cover start on a 30 day free insurance policy?
- When can I put cover in place if I haven't got my pet yet?
- Can I add another pet in the future?
- Do you offer lifetime cover?
- Can you pay my vet directly?
- At what age can I insure my pet?
- Do you insure pets that have been previously treated for illness?
- What are your excesses?
- What if I don't know the value of my pet?
- Why do you need to know how much I paid for my pet?
- How do I apply my discount?
- Who are Brooks Braithwaite (Sussex) Ltd?
- Who are Exotic Direct?
- What is the Financial Conduct Authority (FCA)?